Privacy policy
1. Introduction
Tanuki Solutions Sdn. Bhd., trading as Tanuki Works (“we”, “our” or “us”), is committed to protecting the privacy of our clients, website visitors and users. This policy explains how we collect, use, disclose and safeguard your information when you visit this website or engage our services. It applies equally to work carried out under our sub-brand, JW Horizon Engineering.
2. Information we collect
2.1 Information you provide
We collect information you voluntarily provide when you:
- Complete our contact form (name, email, phone number, company name, project details)
- Send us an email or WhatsApp message
- Engage us for a project (billing details, business information)
2.2 Information collected automatically
When you visit this website we may automatically collect your browser type and version, operating system, IP address, the pages you visited and time spent, the referring website, and device information.
3. How we use your information
- To respond to your enquiries and prepare project proposals
- To deliver and manage our services
- To communicate with you about your project
- To improve this website and our services
- To send relevant updates about our services, only with your consent
- To comply with legal obligations
4. How we share your information
We do not sell, trade or rent your personal information to third parties. We may share it with:
- Service providers — hosting providers, analytics tools and communication platforms that help us operate the business
- Legal requirements — where required by law, regulation or legal process
- Business transfers — in connection with a merger, acquisition or sale of assets
5. Cookies and tracking
This website may use cookies and similar technologies to support your browsing experience. These fall into two groups: essential cookies, required for basic functionality; and analytics cookies, which help us understand how visitors use the site. You can control cookie preferences through your browser settings.
6. Data security
We implement appropriate technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure or destruction. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
7. Data retention
We retain personal information only for as long as necessary to fulfil the purposes set out in this policy, or as required by law. Project-related data is retained for the duration of our business relationship and a reasonable period afterwards.
8. Your rights
Under Malaysia’s Personal Data Protection Act 2010 (PDPA) you have the right to:
- Access the personal data we hold about you
- Correct any inaccurate or incomplete data
- Withdraw consent for data processing
- Request deletion of your data, subject to our legal obligations
9. Third-party links
This website may link to third-party websites. We are not responsible for their privacy practices or content, and we encourage you to review their policies.
10. Changes to this policy
We may update this policy from time to time. Any changes will be posted on this page with an updated revision date.
11. Contact us
If you have questions about this policy, or wish to exercise your data rights:
- Email johnwoon@tanuki.works
- Phone / WhatsApp +60 12 883 0438
- Address Tanuki Solutions Sdn. Bhd., Block A1, Arcoris Business Suite, Jalan Kiara, Mont Kiara 50480, Kuala Lumpur, Malaysia